Frequently Asked Questions
Everything you need to know about shopping at ÖZDEDE SHOP
How do you ensure the freshness of food products during shipping?
We use specialized vacuum-sealed packaging and temperature-controlled shipping methods for perishable items to ensure they arrive at your doorstep in perfect condition.
What is the standard delivery time for orders?
Most orders are processed within 24 hours. Depending on your location, standard shipping typically takes 2-5 business days.
Are there any organic or gluten-free options available?
Yes, we offer a dedicated selection of organic and gluten-free products. You can easily find these by using the filters on our product category pages.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets to ensure a safe checkout process.
Do you offer international shipping?
Currently, we ship to select countries within the region. Please enter your address at checkout to see if shipping is available to your specific location.