Returns & Exchanges

At ÖZDEDE SHOP, we prioritize the freshness and safety of our food products. If you receive an item that is damaged or does not meet our quality standards, we offer a straightforward return process to ensure your total satisfaction.

Return Process

• 1.
  Report Issues

  Contact our customer service team within 24 hours of delivery if your food items arrive damaged, expired, or incorrect.

• 2.
  Provide Proof

  Submit clear photographs of the product, the packaging, and the shipping label to help us verify the quality concern.

• 3.
  Verification

  Our quality control team will review your claim to ensure it complies with food safety regulations and our return eligibility criteria.

• 4.
  Refund or Replacement

  Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.